General Questions

Do pergolas provide full shade? 

It depends on which type of pergola you choose, most open and close the roof louvers (slats) either manually or electronically. We also supply louvered sides and screen blinds to suit your specific needs

Does a pergola add value to your house?

Yes! A pergola can add value to your house, but the real benefit depends on how it improves your lifestyle and how well it fits your home.

We work with a number of property developers who add pergolas to increase "curb appeal"

Can a pergola be used as a car port?

Yes, it is possible for a pergola to be used as a carport, but only if it’s designed and built specifically for that purpose. Contact our team to discuss this further to see if this is something we can accommodate.

Call us 020 3835 8311 or email us at sales@woodlarkgardenluxury.co.uk

Does adding a pergola darken my house?

Not necessarily, contact one of our team members to help with proper design and placement to keep natural light flowing. We also stock lighter colours, which can reduce the effect of over-shading.

Where’s the ideal placement for my pergola?

The ideal placement is down to your preference! We suggest southwest of the house to balance shade and light throughout the day, but East or West work well too.

How to find the right size pergola for my house?

Finding the right pergola size isn’t just about measurements; it’s about making sure it fits your space, your home’s scale, and how you plan to use it. If you would like our opinion to help you narrow down your options, reach out to one of our experienced team members! We also have a pergola selector tool on the website that you can use!

Can you make me a mockup design to show me what it will look like before I buy?

Yes! We offer a free computerised design to help you visualise the pergola with your space. Click here to claim your complimentary design.

Which pergola material lasts the longest?

Our aluminium pergolas have a 20-30+ year life span. If looked after properly, your pergola could be with you for a long time! We don't recommend wood pergolas for the British climate as they often fail after 3-5 years. All our units come with a 5 year gurantee on the structure

How big should a pergola be?

It all depends on your preference and if it will be attached to your house, but a standard height for a pergola would be roughly 2.5m to align with UK planning limits, but it is important to check your local rules and regulations.

Call us 020 3835 8311 or email us at sales@woodlarkgardenluxury.co.uk

How tall should a pergola be?

It all depends on your preference and if it will be attached to your house, but a standard height for a pergola would be roughly 2.5m to align with UK planning limits, but it is important to check your local rules and regulations.

Are pergolas hard to maintain?

Not usually! Aluminium pergolas are very low-maintenance, requiring only occasional cleaning.

Are pergolas good for hot climates?

Yes, especially when designed properly. Pergolas provide shade while still allowing airflow. Adding louvres, retractable roofs, or shade screens can significantly reduce heat!

What are common pergola mistakes?

Common mistakes include choosing the wrong size, ignoring sun direction, not checking council rules, selecting the wrong material for the climate, and not planning for drainage or future upgrades. By chatting with our team, we can easily avoid all these issues by planning everything out and accounting for each of these things.

Will a pergola actually make my garden more usable?

Pergolas are great for spring and summer, when you would like to soak up the sun in your very own designated space where you can be comfortable. You can also get side pannels or blinds plus a heater to offer more share or warmth depending on the weather. We even offer LEDs so you can continue to enjoy the unit after the sun has gone!

Is a pergola better than an umbrella or awning?

Pergolas provide a more stylish look to your property, and they are almost completely customisable! In our opinion that beats an umbrella as they won't blow away!

How much maintenance will I need to do?

Our aluminium pergolas require minimal maintenance, just a little clean every now and again! Ensure you clean the rain channels once a year to remove any debris that may block the rain channels

Do pergolas work in small gardens?

Yes. Pergolas can be custom-sized to fit compact patios, balconies, and small outdoor spaces. One of our pergolas can elevate your small space, making it feel more than just a small garden space.

Do verandas work in small gardens?

Yes, verandas can work beautifully in small UK gardens, as long as they’re designed with proportion and purpose in mind. In fact, in the UK (where we value year-round usability and shelter from the rain!), a veranda can make a small garden feel more usable, not smaller.

What is the difference between an open-roof and a closed-roof pergola?

Great question, especially in the UK where weather plays a big role in how much you’ll actually use your garden. The main difference between an open-roof and a closed-roof pergola comes down to protection, light, and year-round usability. We offer both fixed and retractable louvered roofs to best suit your preference.

Can I add a retractable roof to a pergola?

Yes! We offer manual and motorised louvred roofs. They are great when you want full control over your preferred shade! Click HERE to see our range of electric pergolas

Can pergolas be designed for commercial spaces?

Yes! Pergolas can absolutely be designed for commercial spaces, and in the UK they’re increasingly popular for businesses that want to maximise outdoor space year-round! The key is making sure they’re designed properly for commercial use, not just adapted from a domestic garden model. Speak to our dedicated team so we can help you elevate your business space!

Do pergolas need gutters?

Pergolas with closed or louvered roofs typically don’t need traditional gutters because the roof system itself often has an integrated drainage system that channels rainwater safely through the structure (often down the legs). Speak to one of our experienced team members who can advise you what the best option will be considering what extras you choose.

Are motorised pergola roofs available?

Absolutely, Woodlark offers motorised aluminium pergolas where the roof slats or panels can be opened and closed with a remote control or app. These electric options give you effortless control of shade, rain protection and ambience.

How do I clean and maintain a pergola?

To ensure you are treating your pergola with the best care, we would advise you to clean it occasionally with mild soap and water to keep it looking fresh. Regarding moving parts, we recommend lightly lubricating hinges and mechanisms on louvred or retractable roofs periodically. Make sure to also regularly check any fasteners and components for wear, especially if your pergola has screens, blinds or motorised elements. It's better to monitor these things to catch any issues sooner rather than later!

Can a pergola be relocated?

Pergolas (especially aluminium ones) are deconstructable and can be taken apart if you want to move them to a new location; they become lightweight and easier to re-install elsewhere once disassembled. We recommend this be done by a professional to avoid potential issues.

Installation

Do I need planning permission to build a pergola?

Usually, you don't need planning permission to build your pergola. However, it depends on your area and the size ,in addition to whether it is attached to a structure. Read more about planning permission here.

Can I remove a leg post and wall mount instead?

It is possible to remove a leg from our Suns Lifestyle brand. Other brands might be possible. Please contact our team directly to find out if this is something we can do for you! sales@woodlarkgardenluxury.co.uk or by phone at 020 3835 8311.

Can I install the pergola myself?

Yes, it is possible to assemble a pergola yourself. We do suggest that you hire a professional to help ensure your pergola is fitted to the best standard. If you're doing it yourself, it's definitely a 2-person job minimum.

Can pergolas support lighting or heaters?

Yes! Some of our pergolas are already fitted with lights. If you were to choose one of our pergolas without built in lights you can still fit them for yourself as an extra! Our pergolas also can be fitted with heaters that can be mounted to the top beams.

Are pergolas weather-resistant?

Yes! While they don't completely stop all rain from coming in, they are weather-resistant!(They are powder-coated to prevent sun damage and rust)

Do you provide installation services?

We can recommend installation partners for you, but we do not do installations directly ourselves.

What should I prepare before installation?

It’s best to have a firm, level surface (like a concrete pad or paving) ready before installation begins. If you would like to discuss your options, please contact our team so we can help you plan what would be your best options.

Does installation take place on the same day as delivery?

Please talk to our experienced team so we can line everything up in the most efficient and convenient way that suits you best! Most installations are done the same day, but adding glass or having customisation can push this out to 2-3 days.

How long does it take from me ordering a pergola to installation?

If you want a precise timeline for your order, our team will give you a more accurate estimate once they know the model, size, and any customisation you choose. Please contact one of our experienced team members so we can plan it out to be most convenient to you!

Most lead times are 4-5 weeks but can go up to 7-8 weeks in peak seaon (April-August)

How do I know whether a pergola or a veranda is best suited to my outdoor space?

Our pergolas (especially adjustable aluminium ones) give you flexibility between sun, shade, and rain protection*, and can be freestanding or wall-mounted to best suit your needs!

Can I paint my pergola? Can you paint my pergola? Tell me how.

Our pergolas are powder coated so we wouldn't advise painting your pergola. We have a selection of different finishes in our range for you to choose from!

Do pergolas require footings?

Yes, to ensure that you have the best quality pergola fitted to the best standards, footings are required to ensure a strong and stable base!

What’s the most common pergola inspection failure?

Most commonly, in the industry, poor fixtures, inadequate footings and poor installation are the biggest issues. We would advise choosing an experienced team to help install your pergolas to avoid any of these issues.

Are pergolas considered structures?

Yes, our pergolas are considered structures as they are fixed into the ground and/or side of your house.

What materials are contractors using most?

The installers often use silicone to ensure the seal between a property and unit is watertight. They will also often use 'flashing' around joints etc. However it's a screw-driver that's usually the most handy!

I would like to install a pergola on my roof's outdoor space (roof terrace). Is this possible?

Yes! If this isn't an option for structural reasons, we offer other choices such as awnings and verandas. You'll also need to check planning restrictions

Does it matter if the space I want my pergola installed in is paved or grass?

Yes, the ideal space needs to have good ground structure so that your pergola is fitted to the best standard. You might be able to do concrete footings for installing on grass but this might not always work. Contact one of our experienced team members so we can discuss your best options! It is also advised you seek professional advice from your chosen installation team.

How long does installation take?

Installation typically takes 1–3 days once the site is prepared. Larger or more complex pergolas may take longer, especially if electrical work or foundations are involved. But this will all be planned out between yourself and our experienced team!

Returns and Exchange

What is your returns policy?

We offer a comprehensive returns policy. If you are not happy with your purchase, please reach out to our team so we can help! sales@woodlarkgardenluxury.co.uk or by phone at 020 3835 8311.

Are return shipping costs covered?

No, your purchase should be returned unassembled/un-used in origional packaging

Do returned items need to be unused?

If the products are returned like new in the original packaging you may qualify for a full refund.

What if I have used the pergola, but I am unhappy with the purchase?

Please reach out to one of our team members to discuss your concerns and we will be happy to help.

What is the return policy on the furniture?

For your refund, your purchase should be returned unassembled/un-used in origional packaging

Do I need to pay for the shipping to return an item?

We offer free shipping on all orders, but do ask that return shipping is covered by the customer. We can arrange a courier for you!

Delivery

How will my order be delivered?

Deliveries are kerbside, meaning the courier will bring your items to the nearest accessible point at the front of your property (e.g., driveway).

Do you offer free delivery?

Yes, delivery is free on all orders within the United Kingdom excluding "Highlands and Islands"

Can the courier bring products inside my garden or home?

No, couriers are only insured to deliver to the kerbside point outside your property.

How long does delivery take?

Delivery times aren’t fixed across all products. You’ll find specific lead times on each product page, or you can contact the team for an estimate. Usually, we can get the unit to you within 7-10 working days

Can I choose my delivery date & time?

Yes, you are more than welcome to collaborate with our team so we can arrange a convenient delivery date for you!

Do you deliver to Northern Ireland?

At the moment we only deliver to mainland UK.

Do you deliver to Northern Ireland?

At the moment we only deliver to mainland UK.

Can I schedule my delivery to take place on a weekend?

Yes but there may be a small surcharge to cover overtime.

Payments

Do you take bank transfers?

Yes! You may directly transfer to us, or we can provide a link through which you can make a payment through

How can I get a VAT invoice?

If you need additional VAT information other than the order confirmation you receive when an order is placed, please contact the customer service team, and they will be happy to provide a full VAT receipt.

Do you accept cash payments?

We are only able to accept electronic payments by card, bank transfer or other digital payment technology.

How long will a quote/invoice be valid for?

Our invoices normally have a due date of 2-4 weeks. We also require a minimum of a 50% deposit before moving forward with any deliveries or installations. The remaining 50% is due at delivery.

Is your pricing VAT inclusive or Exclusive?

Our pricing has included VAT. Please contact us if you need a VAT invoice, we would be happy to provide one for you.

Do i pay everything upfront, or can you take a deposit?

You are more than welcome to pay the total upfront; if not, we do require a minimum of a 50% deposit before moving forward with confirming your order. The remainiigj 50% is due at delivery.

How much should I budget for a pergola?

The price of a pergola can vary a lot depending on materials, size, features, and whether it’s DIY or professionally installed. Contact one of our dedicated team members directly so we can provide you with a realistic estimate that best suits you! We have units from £2,000 up to £20,000+

Customer Service

How can I get support or ask a question?

You can contact the team by email at sales@woodlarkgardenluxury.co.uk or by phone at 020 3835 8311. We also have a business WhatsApp account linked to the mainline number

When are you available to talk?

Our dedicated customer service team is always available for assistance. Our team is readily available to assist you on Monday - Friday. In case we are not available, please e-mail to sales@woodlarkgardenluxury.co.uk and our team will promptly respond to your message within 24 hours (business days)

Can I place an order by phone?

Yes! We will be happy to assist with your purchase telephonically, simply call us on 020 3835 8311 and a friendly member of our team will process your order.

How soon after placing an order do you accept cancellations?

Please let us know as soon as possible if you need to change/ammend or cancel your order.

Warranty

How to claim my warranty?

For any product you buy from us, the best approach is to email sales@woodlarkgardenluxury.co.uk with your order number and details of the issue for assistance.

Alexander Rose Garden Furniture Warranty

5 year minimum warranty on pergolas & parts

Suns Lifestyle Pergola Warranty

5 year minimum warranty on pergolas & parts

Maze Pergolas Warranty

2 year guarantee (1 year accessories)

Norfolk Grills Outdoor Kitchen Warranty

Defect warranty; extended parts coverage possible

Whistler Grills Outdoor Kitchen Warranty

Lifetime warranties on certain stainless-steel parts (e.g., burners, cooking grates, housing). Multi-year warranties (e.g., 5 years) on carts and some burners. 1 year on many other parts. Warranty registration is required (usually within 30 days).

Beefeater Grills Outdoor Kitchen Warranty

Warranty details depend on the region; statutory rights apply. Please contact our team for further support.