Shipping

Free delivery to mainland England, Wales and Scotland, unless the product page says otherwise. Free delivery does not cover the Scottish Highlands and Islands, offshore islands (including the Isle of Wight and the Isles of Scilly), Northern Ireland, the Isle of Man or the Channel Islands. Please ask us for a quotation before ordering. If you order for delivery to one of these areas, we will contact you with the delivery charge before dispatch, and you may pay it or cancel for a full refund. The postcodes are listed in clause 5.1 of our Terms of Sale.

Delivery times are shown on each product page. Larger items travel on a pallet, and our logistics partner will contact you to agree a day.

Kerbside delivery. The driver unloads at the nearest accessible point at the front of your property, usually the driveway, but cannot carry items inside, upstairs or into the garden. Please have help ready for heavy items, and tell us at checkout about narrow access, steps or parking restrictions. Where offered, two-person delivery and assembly can be added at checkout.

Check on arrival. If the packaging is damaged, note it on the driver's paperwork and email us photos within 48 hours.

The full rules are in our Terms of Sale.