General Questions

Does any of the outdoor furniture require servicing?

We would advise you to clean and maintain your outdoor furniture per manufacturer guidelines, particularly timber and metal pieces.

Does the furniture come assembled?

Some items arrive pre-assembled or mostly assembled, but please always check the product page or ask our dedicated team so we can offer support for specifics before ordering.

Returns & Exchanges

What is the return policy on the furniture?

We offer a comprehensive returns if you decide you don’t love it, for almost every product. Contact us to make sure this applies to the product you are interested in.

Are return shipping costs covered?

If you need to return an item, please ensure it is in the original packaging, and we will give you a return address for the item. Please do not send anything to our office address. You will need to cover the cost of return shipping.

Do returned items need to be unused?

Yes, items must be returned in “like new” condition with all original packaging to qualify for a full refund.

Do I need to pay for the shipping to return an item?

Yes.

Delivery

How will my order be delivered?

UK deliveries are free and shipped via courier. Some of our items are kerbside delivery only. Please contact us directly to make sure if this applies to your specific purchase

Do you offer free delivery?

Yes, free delivery to UK addresses excluding "highlands and islands", e.g. Channel Islands, Isle of Wight.

Can the courier bring products inside my garden or home?

Usually we only offer kerbside delivery only to the nearest accessible point (e.g., driveway).

How long does delivery take?

Each product's delivery time varies; we would suggest checking the individual product page or contacting our team directly for an accurate time frame. Most deliveries are within 7-10 working days.

Can I choose my delivery date & time?

We will try to work within your needs but cannot gurantee exact delivery windows.

Can I schedule my delivery to take place on a weekend?

Yes, but there may be a small surcharge for overtime.