We would advise you to clean and maintain your outdoor furniture per manufacturer guidelines, particularly timber and metal pieces.
Some items arrive pre-assembled or mostly assembled, but please always check the product page or ask our dedicated team so we can offer support for specifics before ordering.
We offer a comprehensive returns if you decide you don’t love it, for almost every product. Contact us to make sure this applies to the product you are interested in.
If you need to return an item, please ensure it is in the original packaging, and we will give you a return address for the item. Please do not send anything to our office address. You will need to cover the cost of return shipping.
Yes, items must be returned in “like new” condition with all original packaging to qualify for a full refund.
Yes.
UK deliveries are free and shipped via courier. Some of our items are kerbside delivery only. Please contact us directly to make sure if this applies to your specific purchase
Yes, free delivery to UK addresses excluding "highlands and islands", e.g. Channel Islands, Isle of Wight.
Usually we only offer kerbside delivery only to the nearest accessible point (e.g., driveway).
Each product's delivery time varies; we would suggest checking the individual product page or contacting our team directly for an accurate time frame. Most deliveries are within 7-10 working days.
We will try to work within your needs but cannot gurantee exact delivery windows.
Yes, but there may be a small surcharge for overtime.
