Refund policy

Changed your mind? You can cancel within 30 days of delivery, for any reason. Email sales@woodlarkgardenluxury.co.uk with your order number and we will tell you how to return it.

Who pays for the return. If you change your mind, the return is at your cost. Smaller items can be sent back by tracked post. Larger items are collected by our logistics partner, and the collection charge is deducted from your refund: £68 per fire pit, or £159 per collection for pergolas, garden furniture, outdoor kitchens and other pallet deliveries. It is what the collection costs us, with no mark-up. We never charge restocking fees.

Faulty, damaged or wrong item? We collect it free of charge and refund, repair or replace it. Please send photos, and tell us about transit damage within 48 hours if you can.

Condition. Please return items unused, in their original packaging, with all parts. If goods have been assembled, installed, lit or used, we may reduce the refund to reflect the loss in value.

Made to measure. Pergolas and other products made to your measurements cannot be cancelled once we have confirmed your specification with the manufacturer, unless they are faulty.

Refunds are made to your original payment method within 14 days of us receiving the goods back.

The full rules are in our Terms of Sale. Your statutory rights are not affected.